Kilo & ForkHelp and support
We usually reply within two working days. Elite members get priority.
Contact us
In the app: Account → Help and support → Contact support. This is the quickest way, as we can see which app version you’re on.
By email: [email protected]
Common questions
I forgot my password
On the sign-in screen, tap Forgot password and we’ll email you a code to set a new one.
How do I change my password or email?
Account → Sign-in details.
How do I cancel or change my subscription?
In the app, go to Account → Membership → Change or cancel subscription. Subscriptions are managed by Apple or Google, so you can also do it there. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before it renews.
I paid but Premium isn’t showing
Go to Account → Membership → Restore purchases, signed in to the same Apple or Google account you paid with.
Why did my calorie target change?
Each week your coach compares your weight trend with your goal and adjusts your calories by a small amount. The weekly review on the Today screen explains what changed and why.
Can I export my data?
Yes — Account → Export my data.